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Return & Exchange

Here at A Lot Mall, we want you to be completely satisfied with your purchase, and we believe the products we supply are an investment for a better life. If you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so within 60 days๐Ÿ˜‰.

Having second thoughts? No worries! Return or exchangeย application is accepted within 60 days from the day you receive it. You can return your item for any reason! Simply login with your email and order number to submit an application atย Returns Center.

Any tracked shipping item not received within 60 days after your purchase (except economy shipping with estimated shipping days more than 60 days)ย qualify for the full refund or re-ship guarantee.

Returned item(s) should be new and ready for resale. It must be unused and the original packaging including tags, booklets, and labels. item(s)ย must not be altered or damaged. Returned items not in original condition for reasons that are not our error, are subject to a restocking fee being deducted from your refund. Please submit an application at ourย Returns Center. If your item is damaged when you receive it, we will exchange it for you.

We only exchange to replace item(s) if they are defective, damaged or wrong item is sent. If you need to exchange it for the same item,ย please submit an application at Returns Center.

Once your return item(s)ย is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working days. Please submit an application at ourย Returns Center.

For the exchange, we will pay the exchange shipping cost on sending back and sending out the item to your address.ย 

For the return, item(s)ย price you paid are refundable. The original and return shipping costs are the responsibility of the customer.

Have another question to ask?

Please feel free to contact us.๐Ÿ™‚ย