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FAQs

Frequently Asked Question

Orders will leave A Lot Mall within 1-3 days, the overall shipping time is usually within 7-14 business days (Check average shipping time). Please visit our shipping detail page for full information.ย 

Shipping costs will vary based on the weight, size and shipping destination of your item you order. The shipping fee starts as low as below USD 3. Please visit our shipping detail page for full information or simply get a full quote on the second step of the checkout.

Yes, we can ship internationally to 60+ countries. For full details please visit our List of countries we shipย for full information.

The default product price and checkout currency are in US dollar. You can change it to our supported currency by the "Currency selector" at the bottom left corner of the page. If the currency of your payment card is in other currency, you can still pay with your local currency becauseย your selectedย payment provider will do the currency exchange for you on their side.

Yes, don't worry we promise all of our products are legitimate products.

Order is simple, just click the "Add to cart" button on the product page and click the "cart icon"๐Ÿ›’ on the top right cornerโ†— and lastly click the "Checkout" button to proceed to checkout. Here is the ๐Ÿ‘‰3 steps buying instruction.

We accept all major credit cards, Apple Pay, Android Pay and PayPal. Your transaction is secured by SSL encryption and we are certified Level 1 Payment Card Industry Data Security Standard compliant store๐Ÿ”. We also accept bitcoins like Bitcoin, Ethereum, Litecoin and USDC.

USA:
No duties or taxes will be applied if the total parcel value is below the threshold of 800ย USD.

Europe:
From 1 July 2021, the implementation of new EU customs regulations will lead to the tax now being levied on goods. Tax will be calculated at the 2nd step on checkout.

Australia:
No duties or taxes will be applied if the total parcel value is below the threshold of 1000 AUD.

A quick tax threshold and rating in your country can be checked onย our shipping partner'sย Tax Threshold Checker.

Other countries:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Any potential charges (customs, taxes, etc.) caused by the act of refusal of the package will be deducted from the refund amount.ย 

Tax rating in your country can be checked onย our shipping partner'sย Tax Threshold Checker.

We will send you a link to track your order after the item is dispatched.ย You can track your order at:

  1. Ourย Track Order Statusย page or
  2. Mobile app Shop: delivery & order trackerย (United States, Canada, United Kingdom and Australia only).
All of the above subscription links or buttons are on the order detail page,ย the linkย will be sent to your email right after the order is placed.

    Please check out our 3 clicks instruction at Apply Coupon.

    If the gift is not shown on the checkout as "Free", please go back to the cart page and wait for a few seconds before you click on the "Checkout" button. Don't worry, you don't need to re-type your order information as you get back to checkout๐Ÿ˜‰.ย 

    We make it very simple for you to return or exchange an item, please visit our returns & exchanges page for full information.

    If you use email to order, please double-check your spam folder and review your email filters.ย Sometimes email providers flagย emails from our email service providerย as spam. Check your spam or junk folder to find out if our emails ended up there. If you're using Gmail, also check your promotions and social tabs for our emails. If mobile phone number is used to order, you will receive a confirmation SMS.

    Yes, we do wholesale with a great discount for everyone. If you are planning to buy our products for the use of office, school or personal, etc., please contact us through this form.๐Ÿ™‚

    Have another question to ask?

    Please feel free to contact us.๐Ÿ™‚

    Last updated date: 2021-08-02