Hi Sara,
Your package was shipped 20 days ago via "Surface Registered Mail (68 to 82 business days)" you have chosen. It is an affordable option compared with express shipping, but it takes longer to arrive, as the day shown on checkout, because it is shipped by sea. We truly appreciate your patience and understanding🙏. You could apply for a refund after you receive it. The details are on our site menu: "FAQs > How to > Return and Exchange".
You can contact us anytime by the contact us link or chatbox💬 on any page of our site, and we will reply to your message📧 as soon within 24 hours.
with ♡ + respect
Isabella Lee
A Lot Mall | Customer Happiness