They should receive 6 stars. Erase without smudging, pencil and color pens, easy to use, fast, clean, just absolutely perfect!
Excellent product,loved it.
I live in England in the UK and I couldn't find these pens or these colors anywhere, even. In local online
These are very lovely pens, they feel great. The pens write really well, and the colours are very unusual.
love the material the kokuyo pencil case is made of!
and very fast shipping to europe!
Never got it so I can't review. Would love to try them though.
Hi Moles,
The status of your package is currently marked as 'Delivery Incomplete' because the recipient was unavailable. On December 14th, we sent a text to your mobile with instructions on how to contact the local courier to arrange for redelivery. I have also submitted a query to the courier to get the latest update on your package. Rest assured, if your package is lost, we will resend it.
With ♡ + respect,
Isabella Lee
A Lot Mall | Customer Happiness
I have not yet tried this compass, but it looks amazing. Just like in the picture!
It seemed a little too good to be true but I was so happy when I actually got it considering it's from Japan i def thought it should cost more it also came really fast.
I am satisfied with the purchase ❤️
Love yall x
This ruler looks like it's straight out of Pinterest no joke it's so nice 😗 get itt
This pen is amazing!
It works very well and looks just like in the picture.
10/10 ❤️
This pen case is sooo soft, it has a lot of space to fit a lot of pens, it is very looking closed or open.
My sister wants the same will have to place another order :-)
Absolutely love this new case! This will also be a perfect little bag for travel.. I can see myself using this for essential items on the go (meds, passports, sunscreen, etc)! Nice pockets and storage compartments.
The order left Hong Kong airport 20 days ago and it has not arrived in the Netherlands yet. This is illogical, so I will stop buying from this site.
Beige option - I originally thought it was going to be bigger but now that i think of it it's actually the perfect size. It's so soft and squishy, portable too; perfect for school that's going to start in a few weeks!
Shipping was wayyyyyy faster than expected and the process was smooth overall! I would definitely buy from this store again.
The refills come in their own individual packets, and they fit perfectly into my pen to refill!! Cheap and one of my favorite pens, a must buy.
I really like what I ordered they are very pretty
This was not very sticky my tapestries fell down after a few days. Its like it dried out and fell down. It also took forever to get here. If given a timeline at checkout it will arrive on the last day. Costumer services was a bit blunt, and kinda rude. But, that could be translation based issue.
Hi Alasdair
Thank you for taking the time to share your feedback. We have did some reseach on the nano tape and we found that it is not fit for the textile surface like tapestries. We will include this product finding to our product description.
During checkout, we offer various shipping options, and your order was shipped via surface shipping, which can take a bit longer as it is designed to be more cost-effective by utilizing ships for transportation.
We also want to express our heartfelt apologies for your experience with our customer service. It's disheartening to hear that it did not meet your expectations. We are committed to improving our communication and will be reviewing this internally to ensure that we provide the supportive and helpful service you deserve. Thank you for your understanding.
With ♡ + respect,
Isabella Lee
A Lot Mall | Customer Happiness
These are so cute and can actually hold a decent amount of paperwork, I actually wish their was more stiles. However it took forever to get here. But Customer service was blunt and a bit rude. However, that could just be translation based issue.
Hi Alasdair
We are glad to hear that you find our KOKUYO mofu-mofu document folder set adorable and functional.
We offer our customers 2-3 shipping options in the checkout, your order was shipped via surface shipping which take some time to deliver. It is designed to be cost-effective and utilize ships for transportation.
Thank you for sharing your feedback regarding your recent interaction with our customer service team. We appreciate your input and will use it to improve our processes. We are committed to ensuring that our communication is both polite and helpful for all customers.
With ♡ + respect,
Isabella Lee
A Lot Mall | Customer Happiness
It took forever to get here. If given a delivery timeline know that it will come at the very last day. Customer service came off blunt a bit rude. But that could just be translation stuff.
Hi Alasdair
We appreciate your choice to shop. During checkout, we offer a range of shipping options. Your order was shipped using surface shipping, which is designed to be more economical and may take a bit longer as it utilizes ships for transportation.
Additionally, we sincerely apologize for the experience you had with our customer service. It is disappointing to hear that we did not meet your expectations. We will enhancing our communication and will be conducting an internal review to ensure we provide the supportive and helpful service you truly deserve. Thank you for your understanding and patience as we work to improve.
With ♡ + respect,
Isabella Lee
A Lot Mall | Customer Happiness
When looking at the images I thought I would be getting the while set. It isn't till the end of the description in non-bold ink does it state its only one pen.
Pen it's self works fine. It also took forever to get here. If given a timeline at check out it will arrive on the last day. And when reaching out customer service is blunt and it comes off as a bit rude. But, that could just be a translation stuff.
Hi Alasdair
Thank you for taking the time to share your feedback. Your comments are valuable to us, and we’re already working on improving our product descriptions to ensure they are clearer for all our customers.
Regarding the shipping timeline, we offer our customers 2-3 shipping options in the checkout, your order was shipped via surface shipping which take some time to deliver. It is designed to be cost-effective and utilize ships for transportation. We appreciate your patience and understanding.
We’re also sorry to hear that your interaction with our customer service did not meet your expectations. We will review this internally to ensure that our communication is always polite and helpful.
With ♡ + respect,
Isabella Lee
A Lot Mall | Customer Happiness
Arrived broken. It took so long to get here its not worth trying to replace.
Hi Alasdair
I’m sorry to hear that the item you received arrived damaged, we have sent an email to follow up your case. Thank you for bringing this to our attention, and we’re committed to making things right for you.
With ♡ + respect,
Isabella Lee
A Lot Mall | Customer Happiness
In size A5 at least, no one else has as nice of a brown as this one that is also dotted. The color in the listing’s photo is almost accurate, it is just a tad lighter and warmer brown in person but YMMV. I’m still very happy with it. The quality is easily comparable to Leuchtturm1917 or Moleskin. Thick and smooth paper, the ribbons are the only thing that aren’t as nice as Leuchtturm1917. They’re stiff and both the same style. Shipping was quick, I ordered with express plus shipping and from my order date I received my package in 10 days! Even though shipping was pricy, my order total for two notebooks AND shipping cost less than if I were to buy two notebooks here in the US. I’m glad I didn’t have to settle with options from other stores and could buy what I really wanted. I will definitely be a returning customer. Customer service was very sweet too. I was hesitant because I’ve never bought from here, rest assured you’ll be glad you did! I’m so happy with my order.
