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FAQs

Frequently Asked Question

Before you order

Shipping costs will vary based on the weight, size and shipping destination of your item you order. The shipping fee starts as low as below USD 3. Please visit our shipping detail page for full information or simply get a full quote on the second step of the checkout.

Yes, we can ship internationally to 60+ countries. For full details please visit our List of countries we shipย for full information.

The default product price and checkout currency is in US dollar. You can change it to our supported currency by the "Currency selector" at the bottom of the page. If the currency of your payment card is in other currency, you can still pay with your local currency becauseย your selectedย payment provider will do the currency exchange for you on their side.

Yes, don't worry we guarantee all of our products are legitimate products.

Order is simple, just click the "Add to cart" button on the product page and click the "cart icon"๐Ÿ›’ on the top right cornerโ†— and lastly click the "Checkout" button to proceed to checkout. Here is the ๐Ÿ‘‰3 steps buying instruction.

We accept all major credit cards, Apple Pay, Android Pay and PayPal. Your transaction is secured by SSL encryption and we are certified Level 1 Payment Card Industry Data Security Standard compliant store๐Ÿ”. We also accept bitcoins like Bitcoin, Ethereum, Litecoin and USDC.

USA:
No duties or taxes will be applied if the total parcel value is below the threshold of 800ย USD.

Europe:
The custom duty exemption threshold is โ‚ฌ150. If the total product price is over โ‚ฌ150, you don't need to pay the import custom duty. All orders shipped to countries within the European Union (EU) will haveย value-added tax (VAT) paid at checkout, this means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery. We strive to make the checkout process as seamless as possible, so you can enjoy your purchase without any surprises or delays.

We're partnering with EAS Solution, a VAT and customs specialist for EU regulatory compliance. Our partner enhances credibility and alleviates accountability in case of unforeseen delivery issues.

Australia:
No duties or taxes will be applied if the total parcel value is below the threshold of 1000 AUD.

A quick tax threshold and rating in your country can be checked onย our shipping partner'sย Tax Threshold Checker.

Other countries:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Any potential charges (customs, taxes, etc.) caused by the act of refusal of the package will be deducted from the refund amount.ย 

Tax rating in your country can be checked onย our shipping partner'sย Tax Threshold Checker.

Please check out our 3 clicks instruction at Apply Coupon.

If the gift is not shown on the checkout as "Free", please go back to the cart page and wait for a few seconds before you click on the "Checkout" button. Don't worry, you don't need to re-type your order information as you get back to checkout๐Ÿ˜‰.ย 

After you order

We will send you a link to track your order after the item is dispatched.ย You can track your order at:

  1. Ourย Track Order Statusย page or
  2. Mobile app Shop: delivery & order trackerย (United States, Canada, United Kingdom and Australia only).
All of the above subscription links or buttons are on the order detail page,ย the linkย will be sent to your email right after the order is placed.

    Orders will leave A Lot Mall within 1-3 days, the overall shipping time is usually within 7-14 business days (Check average shipping time). Please visit our shipping detail page for full information.ย 

    If you use email to order, please double-check your spam folder and review your email filters.ย Sometimes email providers flagย emails from our email service providerย as spam. Check your spam or junk folder to find out if our emails ended up there. If you're using Gmail, also check your promotions and social tabs for our emails. If mobile phone number is used to order, you will receive a confirmation SMS.

    If you choose "Standard Shipping", the package will be sent by registered mail. You will requires to sign upponย delivery. If there is no one available to accept it, the courier may leave a notice or contact you by phone or send you an email to rearrange another delivery or tell you to get it at the closest collection point.

    We make it very simple for you to return or exchange an item, please visit our returns & exchanges page for full information.

    Have another question to ask?

    Please feel free to contact us.๐Ÿ™‚

    Last updated date: May 5, 2023